Hampshire County Residential Broadband Survey

Survey Information and Instructions

Hampshire County is conducting a Broadband/Internet Study to assess the current level of broadband Internet service and demand in the area. Your responses are important--we need your input to help us identify current areas of need. Please fill-out one survey for each residential address. If you have a home-based business, please fill-out the separate Business Broadband/ Internet Survey. We thank you for your participation!

Street Address

Please provide your full street address with street or road number.

City

State

Zip Code

1. Select the items you agree with below:

	Yes	No
I need better landline telephone service	I need better landline telephone service - Yes	I need better landline telephone service - No
I need better cellular telephone services	I need better cellular telephone services - Yes	I need better cellular telephone services - No
I need better Internet/data service	I need better Internet/data service - Yes	I need better Internet/data service - No
I need better cable/satellite TV service	I need better cable/satellite TV service - Yes	I need better cable/satellite TV service - No
I am satisfied with all my services	I am satisfied with all my services - Yes	I am satisfied with all my services - No

2a. Total number of adults in household:

2b. Total number of Internet users in household:

2c. Total number of k-12 students in household:

2d. Total number of college students in household:

3. How important is Internet access to you or your household?

Very important

Somewhat important

Not important

No opinion

4. For your household, how much do you spend each month for local and long distance telephone , TV, and Internet? Do NOT include cell phones.

5. How much do you pay now for at home Internet access each month? If you select 'No Internet' or 'I only use free hotspots', please skip to question 14.

If other (what type)?

7. Based on the type of Internet connection you selected above, why do you still have it? (select all that apply)

Too expensive to change

Best price available

Not interested in changing

No other options

Most reliable service available

8. How many devices (for example computers, cellphones, smart TVs) connect to the Internet in you household?

9. What is the speed of your Internet connection?

Dial-up only

Less than 10 Mbps download

Between 10 Mbps and 25 Mbps download

Greater than 25 Mbps download

I don't know

10. Select the items you agree with below:

	Yes	No
I have trouble loading pictures to my social media account(s)	I have trouble loading pictures to my social media account(s) - Yes	I have trouble loading pictures to my social media account(s) - No
I have trouble viewing online videos/lectures/movies/tv shows	I have trouble viewing online videos/lectures/movies/tv shows - Yes	I have trouble viewing online videos/lectures/movies/tv shows - No
I have trouble using the Internet when others are using it	I have trouble using the Internet when others are using it - Yes	I have trouble using the Internet when others are using it - No
I have trouble using facetime, Skype, or other video chats	I have trouble using facetime, Skype, or other video chats - Yes	I have trouble using facetime, Skype, or other video chats - No
I do not have trouble performing any of these activities	I do not have trouble performing any of these activities - Yes	I do not have trouble performing any of these activities - No

11. How satisfied are you with the speed and reliability of your Internet service?

Not at all satisfied

Somewhat satisfied

Satisfied

Very satisfied

12. Please select all that apply to your current Internet provider:

Can not rely on service

Slow or poor technical support

Price is unreasonable for the service I receive

Poor customer service

I am satisfied with my Internet provider

If other (use)

14. High speed, affordable Internet influences where I choose to live?

Yes

15. What would you be willing to pay for a faster, higher quality Internet connection?

16. Does anyone in your household use / need the Internet to complete school assignments or job training course work?

Yes, several times a week

Yes, at least once a week

Yes, at least once a month

The following note is for Questions 17 and 18: Respond “None” if you choose not to subscribe to one or more of these services. Respond “NA” if one or more of these services are not available in your area.

17. Who is your Internet service provider?

18. Who is your cable/satellite TV service provider?

19. What kind of telephone service do you have at home?

Landline only, no cellphone service

Cellphone service only

Landline and cellphone service

20. Do you work from home?

I work part time at home for another company

I work full time at home for another company

I need nights and weekends for my job

I am self employed and work part time from home

I am self employed and work full time from home

I never work from home

I would if I had better Internet at home

I am retired

21. Any other comments?