Kaysville - Residential Broadband Survey

Survey Information and Instructions

Kaysville is conducting a Broadband Survey to assess your current broadband service and needs. The City Broadband Task Force has been directed by the City Council to develop a comprehensive set of strategies to bring high performance Gigabit fiber services to all residents and businesses. Your participation in this survey is extremely important, as it will help support grant applications that can fund improved broadband. The results will help the City determine where the need is greatest and help guide us on how to ensure that all citizens and businesses have affordable and adequate access to broadband services.

Street Address

Please provide your full street address with street or road number.

City

State

Zip Code

1. Select the items you agree with below:

	Yes	No
I need better landline telephone service	I need better landline telephone service - Yes	I need better landline telephone service - No
I need better cellular telephone services	I need better cellular telephone services - Yes	I need better cellular telephone services - No
I need better Internet/data service	I need better Internet/data service - Yes	I need better Internet/data service - No
I am satisfied with all my services	I am satisfied with all my services - Yes	I am satisfied with all my services - No

4. How important is Internet access to you or your household?

Very important

Somewhat important

Not important

No opinion

5. For your household, how much do you spend each month for local and long distance telephone , TV, and Internet? Do NOT include cell phones.

6. How much do you pay now for at home Internet access each month?

If other (what type)?

8. Based on the type of Internet connection you selected above, why do you still have it? (select all that apply)

Too expensive to change

Not interested in changing

Best price available

No other options

Most reliable service available

Limited other options

Still in contract

9. How many devices (for example computers, cellphones, smart speaker, smart TVs) connect to the Internet in your household?

10. What is the speed of your Internet connection?

Dial-up only

Less than 10 Mbps download

Between 10 Mbps and 25 Mbps download

Between 25 Mbps and 100 Mbps download

Greater than 100 Mbps download

I don't know

11. Select the items you agree with below:

	Yes	No
I have trouble loading pictures to my social media account(s)	I have trouble loading pictures to my social media account(s) - Yes	I have trouble loading pictures to my social media account(s) - No
I have trouble viewing online videos/lectures/movies/tv shows	I have trouble viewing online videos/lectures/movies/tv shows - Yes	I have trouble viewing online videos/lectures/movies/tv shows - No
I have trouble using the Internet when others are using it	I have trouble using the Internet when others are using it - Yes	I have trouble using the Internet when others are using it - No
I have trouble using FaceTime, Skype, or other video chats	I have trouble using FaceTime, Skype, or other video chats - Yes	I have trouble using FaceTime, Skype, or other video chats - No
I do not have trouble performing any of these activities	I do not have trouble performing any of these activities - Yes	I do not have trouble performing any of these activities - No

12. How satisfied are you with the speed and reliability of your Internet service?

If other (use)

14. High speed, affordable Internet influences where I choose to live?

Yes

15. Does anyone in your household use / need the Internet to complete school assignments or job training course work?

Yes, several times a week

Yes, at least once a week

Yes, at least once a month

16. Who is your Internet service provider?

Rise Broadband

CenturyLink

Comcast

Other

17. Do you have data caps on your Internet Service?

Yes

18. If you have data caps, have you exceeded those caps?

Yes

I don't know

19. Do you work from home?

I am self employed and work part time from home

I am self employed and work full time from home

I work part time at home for my employer

I work full time at home for my employer

I need nights and weekends access for my job

I never work from home

I would if I had better Internet at home

I am retired

20. I am interested in Gigabit fiber Internet service.

Yes

21. Should the City government help facilitate better broadband services and more affordable services in Kaysville?

Yes

22. Any other comments?