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Morgan County Residential Broadband Survey
Submitted by
admin
on Fri, 06/22/2018 - 11:28
Survey Information and Instructions
Morgan County, WV is conducting a broadband feasibility study to determine the need for, and seek the best path to a comprehensive broadband network. The results will help the County determine where the need is greatest and help guide us on how to ensure that all citizens and businesses have affordable and adequate access to broadband services. If you wish to respond to the Business version of the survey please follow this link: http://projects.designnine.com/survey/morgan-business-broadband-survey
Street Address
Please provide your full street address with street or road number.
City
State
Zip Code
1. Select the items you agree with below:
Yes
No
I need better landline telephone service
I need better landline telephone service - Yes
I need better landline telephone service - No
I need better cellular telephone services
I need better cellular telephone services - Yes
I need better cellular telephone services - No
I need better Internet/data service
I need better Internet/data service - Yes
I need better Internet/data service - No
I need better cable/satellite TV service
I need better cable/satellite TV service - Yes
I need better cable/satellite TV service - No
I am satisfied with all my services
I am satisfied with all my services - Yes
I am satisfied with all my services - No
2-A. Adults in Household
1
2
3
4
5
6
7+
2-B. Internet Users in Household
1
2
3
4
5
6
7+
2-C. College Students in Household
1
2
3
4
5
6
7+
2-D. K-12 Students in Household
1
2
3
4
5
6
7+
3. How important is Internet access to you or your household?
Very important
Somewhat important
Not important
No opinion
4. For your household, how much do you spend each month for local and long distance telephone , TV, and Internet? Do NOT include cell phones.
$50 or less
$50 to $75
$75 to $100
$100 to $150
$150 to $200
More than $200/month
5. How much do you pay now for at home Internet access each month?
No Internet
I only use free hotspots
$10 to $20
$21 to $40
$41 to $60
$61 to $80
More than $80/month
I don't know
6. What type of Internet do you have at home?
Dial-up
Cable modem
DSL line
Fiber
Satellite
Cellular wireless
T1 line
Broadband WISP
I don't know
Other (Please Specify Below)
If other (what type)?
7. Based on the type of Internet connection you selected above, why do you still have it? (select all that apply)
Too expensive to change
Best price available
Not interested in changing
No other options
Limited other options
Most reliable service available
8. How many devices (for example computers, cellphones, smart TVs) connect to the Internet in you household?
1-2
3-4
5-6
7-8
9-10
10+
9. What is the speed of your Internet connection?
Dial-up only
Less than 10 Mbps download
Between 10 Mbps and 25 Mbps download
Greater than 25 Mbps download
I don't know
10. Select the items you agree with below:
Yes
No
I have trouble loading pictures to my social media account(s)
I have trouble loading pictures to my social media account(s) - Yes
I have trouble loading pictures to my social media account(s) - No
I have trouble viewing online videos/lectures/movies/tv shows
I have trouble viewing online videos/lectures/movies/tv shows - Yes
I have trouble viewing online videos/lectures/movies/tv shows - No
I have trouble using the Internet when others are using it
I have trouble using the Internet when others are using it - Yes
I have trouble using the Internet when others are using it - No
I have trouble using facetime, Skype, or other video chats
I have trouble using facetime, Skype, or other video chats - Yes
I have trouble using facetime, Skype, or other video chats - No
I do not have trouble performing any of these activities
I do not have trouble performing any of these activities - Yes
I do not have trouble performing any of these activities - No
11. How satisfied are you with the speed and reliability of your Internet service?
Not at all satisfied
Somewhat satisfied
Satisfied
Very satisfied
12. Check all items you use the Internet for now:
Email
Access news and current events
Homework / Schoolwork
Use a VPN (Virtual Private Network) for work or school
Download or listen to music or audio books online
VoIP Internet phone (Vonage, Skype, FaceTime, etc.)
Online Backup (files, photos, music)
Telemedicine, telehealth
Online gaming
Maintaining a Web presence, blog
Shopping
Online banking
Social Networking (Facebook, LinkedIn, Google+, Instagram)
Smart TV
Other
If other (use)
13. High speed, affordable Internet influences where I choose to live?
Yes
No
14. What would you be willing to pay for a faster, higher quality Internet connection?
$10 to $20
$21 to $40
$41 to $60
$61 to $80
More than $80/month
I don’t know
15. Does anyone in your household use / need the Internet to complete school assignments or job training course work?
Yes, several times a week
Yes, at least once a week
Yes, at least once a month
No
The following note is for Questions 17 and 18: Respond “None” if you choose not to subscribe to one or more of these services. Respond “NA” if one or more of these services are not available in your area.
16. Who is your Internet service provider?
17. Who is your cable/satellite TV service provider?
18. Who is your cellular provider?
19. What kind of telephone service do you have at home?
Landline only, no cellphone service
Cellphone service only
Landline and cellphone service
20. Do you work from home?
I work part time at home for another company
I work full time at home for another company
I need nights and weekends access for my job
I am self employed and work part time from home
I am self employed and work full time from home
I never work from home
I would if I had better Internet at home
I am retired
21. Any other comments?