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Town of Ashland Business Broadband Survey
Survey Information and Instructions
The results will help the Town determine where the need is greatest and help guide us on how to ensure that all citizens and businesses have affordable and adequate access to broadband services.
Business Name
Street Address
Please supply your full street address with street or road number.
City
State
Zip Code
1. Select the items you agree with below:
Yes
No
My business needs better landline telephone service
My business needs better landline telephone service - Yes
My business needs better landline telephone service - No
My business needs better cellular telephone services
My business needs better cellular telephone services - Yes
My business needs better cellular telephone services - No
My business needs better Internet/data service
My business needs better Internet/data service - Yes
My business needs better Internet/data service - No
My business needs better cable/satellite TV service
My business needs better cable/satellite TV service - Yes
My business needs better cable/satellite TV service - No
We are satisfied with all of our services
We are satisfied with all of our services - Yes
We are satisfied with all of our services - No
2. Is the Internet essential to your business?
Yes
No
3. How important do you think Internet technology will be for the success of your business over the next five years?
Not important
Somewhat important
Very important
4a Total Number of Employees
1-10
11-40
41-80
81-150
Over 150
4b Total Number of Internet Users
1-10
11-40
41-80
81-150
Over 150
5. If you are a business, what type? (select all that apply)
Agriculture / Forestry
Retail / Wholesale
Professional / Office
Government
Educational
Medical
Non-Profit
Manufacturing
Restaurant / Food Services
Communication / Technology
Construction / Maintenance / Repair
Other (Please Specify Below)
If other (what type)?
6. Is this a home-based business?
Yes
No
7. How much do you pay now for Internet access each month? If you select ‘No Internet’, please skip to question 15.
No Internet
$0 to $50
$51 to $100
$101 to $150
$151 to $300
$301 to $500
$501 to $1000
$1001 to $5000
$5000+
I don't know
8. What type of Internet do you have?
Dial-up
Cable modem
DSL line
Fiber
Satellite
Cellular wireless
T1 line
Broadband WISP
I don't Know
Other (Please Specify Below)
If other (what type)?
9. Based on the type of Internet connection you selected above, why do you still have it? (select all that apply)
Too expensive to change
Best price available
Not interested in changing
No other options
Most reliable service available
10. What is the speed of your Internet connection? (A Gigabit is 1000 Megabits (Mbps))
Dial-up only
56-512 k
512 k-1 Mbps
1-5 Mbps
5-10 Mbps
10-50 Mbps
50-100 Mbps
100+ Mbps
Gigabit
I don't know
11. How satisfied are you with the speed and reliability of your current Internet service?
Not at all satisfied
Somewhat satisfied
Satisfied
Very satisfied
12. How important is a redundant or second Internet connection to your business?
Not important
Somewhat important
Very important
13. Please select all that apply to your current Internet provider:
Cannot rely on service
Slow or poor technical support
Price is unreasonable for the service I receive
Poor customer service
The speed I want is not available at my business location
I am satisfied with my Internet provider
14. Check all items you use the Internet for now:
Email
Communication between headquarters and remote sites
VoIP Internet phone (Vonage, Skype, etc.)
Online Backup (files, photos, music)
Transfer large files
Monitor / control security, alarms, health, processes, etc.
Processing credit card / debit card transactions
Ordering / managing inventory
Maintaining a Web presence, blog, or social media
Receiving and processing online orders
Cloud-based business, accounting or other services
Smart TV
Other
If other (use)
15. Briefly state what you think is an affordable monthly payment for 1 Gigabit Internet speed for a business? (A Gigabit is 1000 Megabits (Mbps))
The following note is for Questions 16 and 17: Respond “None” if you choose not to subscribe to one or more of these services. Respond “NA” if one or more of these services are not available in your area.
16. Who is your Internet Service provider?
17. Who is your cable/satellite TV service provider?
18. What kind of telephone service do you have?
Landline only, no cellphone service
Cellphone service only
Landline and cellphone service
19. Do you or your employees uses a VPN (Virtual Private Network) to obtain remote access for your work or to a company network?
Yes
No
I don't know
20. Do or your employees need or want to work from home?
No
It would be nice, but it is not important
Occasionally
Very important occasionally
Very important on a consistent basis
21. Does limited Internet access at employee's residence impact your business?
Yes
No
22. Do the existing Internet options impact your business's decision to relocate or stay in the Town of Ashland?
Yes
No
If yes, briefly state why:
23. Any other comments?