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Clinton, Lycoming, Northumberland, Union PA - Business Broadband Survey
Survey Information and Instructions
A broadband planning firm is conducting a broadband survey to evaluate the potential of bringing Gigabit fiber service to all homes and businesses The Pennsylvania Counties of Clinton, Lycoming, Northumberland, and Union. Your participation in this survey is extremely important, as it will help develop the business case to build Gigabit fiber in your county. The results will help determine where the need is greatest and will guide the development of a Gigabit fiber network. Your response is confidential and no personal information is requested or stored.
Business Name
Street Address
Please supply your full street address with street or road number.
City
State
Zip Code
1. Select the items you agree with below:
Yes
No
My business needs better landline telephone service
My business needs better landline telephone service - Yes
My business needs better landline telephone service - No
My business needs better cellular telephone service
My business needs better cellular telephone service - Yes
My business needs better cellular telephone service - No
My business needs better Internet/data service
My business needs better Internet/data service - Yes
My business needs better Internet/data service - No
We are satisfied with all of our services
We are satisfied with all of our services - Yes
We are satisfied with all of our services - No
2. How important do you think Internet technology will be for the success of your business over the next five years?
Not important
Somewhat important
Neutral
Important
Very important
3 (a) - Total Number of Employees
1-10
11-40
41-80
81-150
Over 150
3 (b) Total Number of Internet Users
1-10
11-40
41-80
81-150
Over 150
4. If you are a business, what type? (select all that apply)
Retail / Wholesale
Professional / Office
Government
Educational
Medical
Non-Profit
Restaurant / Food Services
Communications / Technology
Agriculture / Forestry
Manufacturing
Construction / Maintenance / Repair
Other (Please Specify Below)
If other (what type)?
5. Is this a home-based business?
Yes
No
6. How much do you pay now for Internet access each month?
No Internet
$0 to $50
$51 to $100
$101 to $150
$151 to $300
$301 to $500
$501 to $1000
$1001 to $5000
$5000+
I don't know
7. Are you satisfied with what you pay for Internet service?
Yes
No
8. What type of Internet access do you have?
Dial-up
DSL line
Fiber
Cable modem
Cellular wireless
Satellite
I don't Know
Wireless broadband provider
Other (Please Specify Below)
If other (what type)?
9. Based on the type of Internet connection you selected above, why do you still have it? (select all that apply)
Too expensive to change
Best price available
Not interested in changing
No other options
Most reliable service available
Limited Other Options
10. What is the speed of your Internet connection? (A Gigabit is 1000 Megabits (Mbps))
Dial-up only
56-512 k
512 k-1 Mbps
1-5 Mbps
5-10 Mbps
10-50 Mbps
50-100 Mbps
100+ Mbps
Gigabit
I don't know
11. How satisfied are you with the speed and reliability of your current Internet service?
Not at all satisfied
Somewhat satisfied
Neutral
Satisfied
Very satisfied
12. How important is a redundant or second Internet connection to your business?
Not important
Somewhat important
Neutral
Important
Very important
13. Please select all that apply to your current Internet provider:
Cannot rely on service
Slow or poor technical support
Price is unreasonable for the service I receive
Poor customer service
The speed I want is not available at my business location
I am satisfied with my Internet provider
14. Check all items you use the Internet for now:
Email
Communication between headquarters and remote sites
VoIP Internet phone (Vonage, Skype, etc.)
Online Backup (files, photos, music)
Transfer large files
Monitor / control security, alarms, health, processes, etc.
Processing credit card / debit card transactions
Ordering / managing inventory
Maintaining a Web presence, blog
Social Media (Facebook, LinkedIn, Google+, Instagram)
Receiving and processing online orders
Cloud-based business, accounting or other services
Smart TV
Other
If other (use)
15. Who is your internet service provider?
Verizon
CenturyLink
Comcast/Xfinity
Windstream
Frontier
Zito
TDS
Penn Tel. Co.
Limitless
River Valley Internet
Atlantic Broadband
Nittany Fiber/Cable
Service Electric
getwireless.net
EvenLink Wireless
Other
16. What kind of telephone service do you have?
Landline only, no cellphone service
Cellphone service only
Landline and cellphone service
17. Do you or your employees uses a VPN (Virtual Private Network) to obtain remote access for your work or to a company network?
Yes
No
I don't know
18. Do you or your employees need or want to work from home?
No
It would be nice, but it is not important
Occasionally
Very important occasionally
Very important on a consistent basis
19. Does limited Internet access at employee's residence impact your business?
Yes
No
20. Do the existing Internet options impact your business's decision to relocate or stay in the County?
Yes
No
If yes, briefly state why:
21. We are interested in fiber delivered Internet service.
Yes
No
22. Should the County government help facilitate better broadband services and more affordable services?
Yes
No
23. Any other comments?