Montgomery County Broadband Gap Survey

Survey Explanations and Instructions

WideOpen Networks and Montgomery County intend to work together to achieve the goal of comprehensive broadband coverage across all of the county. With the passage of the American Rescue Plan Act(ARPA) by Congress, the federal government has authorized the distribution of billions of dollars in COVID recovery funds. These funds were awarded to state and local governments all across the entirety of the US for the purposes of helping our communities rebound from the damage caused by the COVID-19 pandemic. Montgomery County has received a considerable amount of these recovery funds and has listed broadband as a key focus of its efforts. This survey is a public interest and information gathering tool. The results of this survey will help shape and inform the deployment strategies for broadband Internet to all households.

Note on Privacy and Confidentiality

Please provide a complete street address. Your answers to this survey and any personal information you give us will be kept entirely confidential. The address information provided will be used to identify specific geographic areas that are the most in need and are also eligible for broadband relief funds.

Street Address

Please provide your full street address with street or road number.

City

State

Zip Code

Name (Optional)

Please provide your full name (Optional)

1. Select the items you agree with below:

	Yes	No
I need better landline telephone service	I need better landline telephone service - Yes	I need better landline telephone service - No
I need better cellular telephone services	I need better cellular telephone services - Yes	I need better cellular telephone services - No
I need better Internet/data service	I need better Internet/data service - Yes	I need better Internet/data service - No
I need better Internet for work from home	I need better Internet for work from home - Yes	I need better Internet for work from home - No
I am satisfied with all my services	I am satisfied with all my services - Yes	I am satisfied with all my services - No

2. How important is Internet access to you or your household?

3. Do you work from home?

I am self-employed and work part time from home

I am self-employed and work full time from home

I work part time at home for my employer

I work full time at home for my employer

I need nights and weekends access for my job

I never work from home

I would if I had better Internet at home

I am retired and do not work from home

4. Does anyone in your household use / need the Internet to engage in telehealth or telemedicine appointments or consultations?

Yes, several times a week

Yes, at least once a week

Yes, at least once a month

Yes, at least once a year

I would if I had better Internet at home

5. Does anyone in your household use / need the Internet to complete school assignments or do remote schooling or tutoring?

Yes, several times a week

Yes, at least once a week

Yes, at least once a month

Yes, at least once a year

I would if I had better Internet at home

8. For your household, how much do you spend each month for ALL telecom services? This would include any fees for services like telephone, TV, and Internet. Do NOT include cellphones.

9. How much do you pay for just Internet access each month?

If other (what type)?

If other (what ISP)?

12. Based on the type of Internet connection you selected above, why do you still have it? (select all that apply)

No other options

Limited other options

Too expensive to change

Not interested in changing

Best price available

Most reliable service available

Still in contract

13. How many devices (for example computers, cellphones, smart TVs, smart home technology, medical monitoring technology) connect to the Internet in your household?

1-2

3-6

7-12

13+

14. How many devices (for example computers, cellphones, smart speaker, smart TVs) do you wish you could have connected to the Internet in your household?

1-2

3-6

7-12

13+

15. What is the download speed of your at-home Internet connection? You can use https://www.nperf.com/en/ to test your speed if you do not know it. Try running the test multiple times to take an average sample

Dial-up or any service less than 1 Mbps download

Between 1 Mbps and 10 Mbps download

Between 10 Mbps and 25 Mbps download

Between 25 Mbps and 50 Mbps download

Between 50 Mbps and 100 Mbps download

Greater than 100 Mbps download

I am not currently on my home internet and as a result I am unable to test the speeds

I don't know

16. What is the upload speed of your at-home Internet connection? You can use https://www.nperf.com/en/ to test your speed if you do not know it. Try running the test multiple times to take an average sample

Dial-up or any service less than 1 Mbps download

Between 1 Mbps and 3 Mbps download

Between 3 Mbps and 5 Mbps download

Between 5 Mbps and 10 Mbps download

Between 10 Mbps and 25 Mbps download

Between 25 Mbps and 100 Mbps download

Greater than 100 Mbps download

I am not currently on my home internet and as a result I am unable to test the speeds

I don't know

17. What is the latency(in milliseconds(ms)) of your at-home Internet connection? You can use https://www.nperf.com/en/ to test your speed if you do not know it. Try running the test multiple times to take an average sample

Less than 15ms latency

Between 15ms and 25ms latency

Between 25ms and 35ms latency

Between 35ms and 55ms latency

Between 55ms and 100ms latency

Greater than 100ms latency

I am not currently on my home internet and as a result I am unable to test the speeds

I don't know

18. Do you have other options for internet service providers at your location?

Yes

I dont know or haven't looked into it

19. Overall, how satisfied are you with the speed of your Internet service?

20. Overall, how satisfied are you with the reliability of your Internet service?

21. If you have any other options for Internet service providers available at your location then please list them here.

22. Are you interested in high-speed fiber Internet service to your home?

Yes

I might be interested but need more information on fiber Internet first

No, i am not interested in fiber Internet

23. Please provide us with a short summary of any and all difficulties you have experienced under your current broadband provider. If you do not have any internet, tell us about your efforts to get Internet to your household.

24. Is there anything else you would like to tell us?

Follow up contact information:

Montgomery County or WideOpen Networks may wish to follow up with any survey takers to gather additional information to support their efforts to secure funds, or to keep folks informed on any critical updates. Any contact information provided will be kept entirely confidential and will not be sold, transferred, or distributed.

Email address (Optional)

Please provide an Email address (Optional)

Home phone number (Optional)

Please provide a home phone number (Optional)

Cell phone number (Optional)

Please provide a cell phone number (Optional)