Dodge County Business Broadband Survey | Design Nine Inc.

Business Name

Street Address

Please supply your full street address with street or road number.

City/Town/Village

State

Zip Code

1. Select the items you agree with below:

	Yes	No
My business needs better landline telephone service	My business needs better landline telephone service - Yes	My business needs better landline telephone service - No
My business needs better cellular telephone service	My business needs better cellular telephone service - Yes	My business needs better cellular telephone service - No
My business needs better Internet/data service	My business needs better Internet/data service - Yes	My business needs better Internet/data service - No
I need better Internet for Covid-19 work from home	I need better Internet for Covid-19 work from home - Yes	I need better Internet for Covid-19 work from home - No
Downtown areas of the county need free WiFi for visitors	Downtown areas of the county need free WiFi for visitors - Yes	Downtown areas of the county need free WiFi for visitors - No
We are satisfied with all of our services	We are satisfied with all of our services - Yes	We are satisfied with all of our services - No

2. How important do you think Internet technology will be for the success of your business over the next five years?

Unimportant

Neutral

Somewhat important

Very important

3 (a) - Total Number of Employees

3 (b) Total Number of Internet Users

4. If you are a business, what type? (select all that apply)

If other (what type)?

5. Is this a home-based business?

Yes

No

6. How much do you pay now for Internet access each month?

7. Are you satisfied with what you pay for Internet service?

Yes

No

8. What type of Internet access do you have?

If other (what type)?

9. Based on the type of Internet connection you selected above, why do you still have it? (select all that apply)

Too expensive to change

Best price available

Not interested in changing

Most reliable service available

No other options

Limited Other Options

10. What is the download speed of your Internet connection? You can use https://www.nperf.com/en/ to test your speed if you do not know it.

11. What is the upload speed of your Internet connection? You can use https://www.nperf.com/en/ to test your speed if you do not know it.

12. How satisfied are you with the speed of your current Internet service?

13. How satisfied are you with the reliability of your current Internet service?

14. How important is a redundant or second Internet connection to your business?

Unimportant

Neutral

Somewhat important

Very important

15. Please select all that apply to your current Internet provider:

Cannot rely on service

Slow or poor technical support

Price is unreasonable for the service I receive

Poor customer service

The speed I want is not available at my business location

I am satisfied with my Internet provider

16. Check all items you use the Internet for now:

If other (use)

17. Who is your internet service provider?

If other (what ISP)?

18. What kind of telephone service do you have?

Landline only, no cellphone service

Cellphone service only

Landline and cellphone service

19. Do you or your employees uses a VPN (Virtual Private Network) to obtain remote access for your work or to a company network?

Yes

No

I don't know

20. Do you or your employees need or want to work from home?

No

It would be nice, but it is not important

Occasionally

Very important occasionally

Very important on a consistent basis

21. Does limited Internet access at employee's residence impact your business?

Yes

No

22. Do the existing Internet options impact your business's decision to relocate or stay in the County?

Yes

No

If yes, briefly state why:

23. Are you interested in fiber delivered Internet service.

Yes

No

Maybe, but I need to know more about fiber Internet first

24. Should the County government facilitate better and more affordable broadband services?

Yes

No

25. Any other comments?