Dodge County Residential Broadband Survey

Survey Information and Instructions

Dodge County has asked Design Nine to conduct a broadband survey to identify areas of need and to help bring better and more affordable broadband service to all homes and businesses. Your participation in this survey is extremely important, as it will help develop the business case to bring better Internet to Dodge County. The results will help determine where the need is greatest. Your response is confidential. If you are a business located inside Dodge County, please take the business survey at the following link: https://projects.designnine.com/survey/dodge-business

Street Address

Please provide your full street address with street or road number.

City/Town/Village

State

Zip Code

Name (Optional)

Please provide your full name (Optional)

1. Select the items you agree with below:

	Yes	No
I need better landline telephone service	I need better landline telephone service - Yes	I need better landline telephone service - No
I need better cellular telephone services	I need better cellular telephone services - Yes	I need better cellular telephone services - No
I need better Internet/data service	I need better Internet/data service - Yes	I need better Internet/data service - No
I need better Internet for Covid-19 work from home	I need better Internet for Covid-19 work from home - Yes	I need better Internet for Covid-19 work from home - No
I am satisfied with all my services	I am satisfied with all my services - Yes	I am satisfied with all my services - No

3. How important is Internet access to you or your household?

Unimportant

Neutral

Somewhat important

Very important

4. For your household, how much do you spend each month for local and long distance telephone, TV and/or Internet? do NOT include cellphones.

5. How much do you pay for just for Internet access each month?

If other (what type)?

7. Based on the type of Internet connection you selected above, why do you still have it? (select all that apply)

Too expensive to change

Not interested in changing

Best price available

No other options

Most reliable service available

Limited other options

Still in contract

8. How many devices (for example computers, cellphones, smart speaker, smart TVs) connect to the Internet in your household?

9. What is the download speed of your Internet connection? You can use https://www.nperf.com/en/ to test your speed if you do not know it.

Less than 10 Mbps download

Between 10 Mbps and 25 Mbps download

Between 25 Mbps and 100 Mbps download

Greater than 100 Mbps download

I don't know

10. What is the upload speed of your Internet connection? You can use https://www.nperf.com/en/ to test your speed if you do not know it.

Less than 1 Mbps upload

Between 1 Mbps and 3 Mbps upload

Between 3 Mbps and 20 Mbps upload

Between 20 Mbps and 100 Mbps upload

Greater than 100 Mbps upload

I don't know

11. Select the items you agree with below:

	Yes	No
I have trouble loading pictures to my social media account(s)	I have trouble loading pictures to my social media account(s) - Yes	I have trouble loading pictures to my social media account(s) - No
I have trouble viewing online videos/lectures/movies/tv shows	I have trouble viewing online videos/lectures/movies/tv shows - Yes	I have trouble viewing online videos/lectures/movies/tv shows - No
I have trouble using the Internet when others are using it	I have trouble using the Internet when others are using it - Yes	I have trouble using the Internet when others are using it - No
I have trouble using FaceTime, Skype, or other video chats	I have trouble using FaceTime, Skype, or other video chats - Yes	I have trouble using FaceTime, Skype, or other video chats - No
I do not have trouble performing any of these activities	I do not have trouble performing any of these activities - Yes	I do not have trouble performing any of these activities - No

12. How satisfied are you with the speed of your Internet service?

13. How satisfied are you with the reliability of your Internet service?

If other (use)

15. Does access to high speed, affordable Internet influence where you choose to live?

Yes

16. Has the Covid crisis had a negative economic impact on your household?

Yes

17. Does anyone in your household use / need the Internet to complete school assignments, distance learning, or job training course work?

Yes, several times a week

Yes, at least once a week

Yes, at least once a month

If other (what ISP)?

19. Do you have data limits (caps) on your current Internet service?

Yes

I don't know

20. If you have data limits (caps), do you regularly exceed those limits?

Yes

I don't know

I don't have data caps

21. Do you work from home?

I am self-employed and work full time from home

I am self-employed and work part time from home

I work part time at home for my employer

I work full time at home for my employer

I need nights and weekends access for my job

I never work from home

I would if I had better Internet at home

I am retired and do not work from home

22. Are you interested in Gigabit fiber Internet service?

Yes

Maybe, but I need to know more about fiber Internet first

23. Should the County government facilitate better and more affordable broadband services?

Yes

24. Any other comments?