Menu
Northampton County, PA Business Broadband Survey
Survey Information and Instructions
Northampton County is conducting a broadband survey to assess your current broadband service and needs. The goal is to develop a comprehensive set of strategies to bring high-performance broadband and Internet services to all residents and businesses. Your participation in this survey will help us understand how to connect every home, school, doctor's office, and government agency to a high-speed network for our community. The results will help county leaders determine where the need is greatest and help guide us on how to ensure that all citizens and businesses have adequate access to broadband services. For more information or if you want to ask a question, send us an email to dtomaino@norcopa.gov and set the subject line to: Broadband Study. Your response is confidential.
Business Name
Street Address
Please supply your full street address with street or road number.
City
State
Zip Code
1. Check all items you agree with below:
My business needs better landline telephone service
I need better VoIP (voice over IP) telephone service
My business needs better cellular telephone service
My business needs better Internet/data service
We are satisfied with all of our services
2. How important do you think Internet technology will be for the success of your business over the next five years?
Unimportant
Neutral
Somewhat important
Very important
3 (a) - Total Number of Employees
1-10
11-40
41-80
81-150
Over 150
3 (b) - Total Number of Internet Users
None
1-10
11-40
41-80
81-150
Over 150
4. If you are a business, what type? (select all that apply)
Retail / Wholesale
Professional / Office
Government
Educational
Medical
Non-Profit
Restaurant / Food Services
Communications / Technology
Agriculture / Forestry
Manufacturing
Construction / Maintenance / Repair
Outdoor Recreation
Other (Please Specify Below)
If other (what type)?
5. Is this a home-based business?
Yes
No
6. How much do you pay now for Internet access each month?
$0 to $100
$101 to $150
$151 to $500
$501 to $1000
$1001 to $5000
$5000+
I don't know
7. Are you satisfied with what you pay for Internet service?
Yes
No
8. What type of Internet access do you have?
No Internet
DSL line
Dial-up
Cable modem
Satellite
Cellular wireless
Wireless ISP
Fiber
I don't know
Other (Please Specify Below)
If other (what type)?
9. Who is your internet service provider?
CenturyLink/Brightspeed
T-Mobile
RCN/Astound
Verizon
Blue Ridge Communications
Viasat
MCI
Crown Castle
Eastern Time Inc.
Service Electric
PenTeleData
Other (Please Specify Below)
If other (what ISP)?
10. Based on the type of Internet connection you selected above, why do you still have it? (select all that apply)
Too expensive to change
Best price available
Not interested in changing
Most reliable service available
No other options
Limited Other Options
11. What is the download speed of your Internet connection? You can use
https://www.nperf.com/en/
or
https://www.speedtest.net
to test your speed if you do not know it.
less than 1 Mbps
1 - 10 Mbps
10 - 50 Mbps
50 - 100 Mbps
100 - 1,000 Mbps
1,000+ Mbps (Gigabit)
I don't know
12. What is the upload speed of your Internet connection? You can use
https://www.nperf.com/en/
or
https://www.speedtest.net
to test your speed if you do not know it.
less than 1 Mbps upload
1 Mbps - 3 Mbps upload
3 Mbps - 100 Mbps upload
Greater than 100 Mbps upload
I don't know
13. How satisfied are you with the speed of your current Internet service?
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
14. How satisfied are you with the reliability of your current Internet service?
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
15. How important is a redundant or second Internet connection to your business?
Unimportant
Neutral
Somewhat important
Very important
16. Please select all that apply to your current Internet provider:
Cannot rely on service
Slow or poor technical support
Price is unreasonable for the service I receive
Poor customer service
The speed I want is not available at my business location
I am satisfied with my current Internet provider
17. Check all items you use the Internet for now:
VoIP Internet phone (Vonage, Skype, etc.)
Videoconferences (Zoom, Webex, Teams, GoToMeeting)
Offer customers free WiFi service while shopping
Online Backup (files, photos, music, company data)
Monitor / control security, alarms, health, processes, etc.
Processing credit card / debit card transactions
Ordering / managing inventory
Social Media (Facebook, LinkedIn, Twitter, Instagram)
Receiving and processing online orders
Cloud-based business, accounting or other services
Other
If other (use)
18. What kind of telephone service do you have?
Landline only, no cellphone service
Cellphone service only
Landline and cellphone service
VoIP (Voice over IP)
19. Do you or your employees use a VPN (Virtual Private Network) to obtain remote access for your work or to a company network?
Yes
No
I don't know
20. Do you or your employees need or want to work from home?
No
It would be nice, but it's not important
Occasionally
Very important occasionally
Very important on a consistent basis
21. Does limited Internet access at employees' residences impact your business?
Yes
No
22. Does the availability or pricing of existing Internet options impact your business's decision to relocate or stay in the town?
Yes
No
If yes, briefly state why:
23. Are you interested in Gigabit (high speed) fiber Internet service?
Yes
No
Maybe, but I need to know more about fiber Internet first
24. Should the county government have a role in facilitating better and more affordable broadband services?
Yes
No
25. I am completing this survey with this kind of internet?
Wired Internet (e.g. DSL, cable)
Cellular Internet on a smartphone
Wireless ISP
Paper version
I don't know
26. Any other comments?