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South-Central PA - Business Broadband Survey
Submitted by
admin
on Thu, 01/16/2020 - 08:52
Survey Information and Instructions
Eight counties in the Southern Alleghenies and Laurel Highlands are conducting a broadband feasibility study to determine the best path to a comprehensive broadband network in our region. The Southern Alleghenies Planning and Development Commission (SAP&DC), on behalf of the eight counties of Bedford, Blair, Cambria, Fayette, Fulton, Huntingdon, Somerset, and Westmoreland is coordinating a Broadband Survey to assess your current broadband service and needs. The results will help the region determine where the need is greatest and help guide us on how to ensure that all citizens and businesses have affordable and adequate access to broadband services. Your participation in this survey is extremely important, as it will help support grant applications that can fund improved broadband.
Business Name
Street Address
Please supply your full street address with street or road number.
City
State
Zip Code
1. Select the items you agree with below:
Yes
No
My business needs better Internet/data service
My business needs better Internet/data service - Yes
My business needs better Internet/data service - No
My business needs better landline telephone service
My business needs better landline telephone service - Yes
My business needs better landline telephone service - No
My business needs better cellular telephone service
My business needs better cellular telephone service - Yes
My business needs better cellular telephone service - No
We are satisfied with all of our services
We are satisfied with all of our services - Yes
We are satisfied with all of our services - No
2. How important do you think Internet technology will be for the success of your business over the next five years?
Not important
Somewhat important
Neutral
Important
Very important
3 (a) - Total Number of Employees
1-10
11-40
41-80
81-150
Over 150
3 (b) Total Number of Internet Users
1-10
11-40
41-80
81-150
Over 150
4. If you are a business, what type? (select all that apply)
Retail
Wholesale
Professional / Office
Government
Educational
Medical
Non-Profit
Restaurant / Food Services
Communications / Technology
Agriculture / Forestry
Manufacturing
Construction / Maintenance / Repair
Home-based
Other (Please Specify Below)
If other (what type)?
5. How much do you pay now for Internet access each month?
No Internet
$0 to $100
$101 to $150
$151 to $300
$301 to $500
$501 to $1000
$1001 to $5000
$5000+
I don't know
6. Are you satisfied with what you pay for Internet service?
Yes
No
7. What type of Internet access do you have?
Dial-up
DSL line
Fiber
Cable modem
Cellular wireless
Satellite
I don't Know
Wireless broadband provider
Other (Please Specify Below)
If other (what type)?
8. Based on the type of Internet connection you selected above, why do you still have it? (select all that apply)
Too expensive to change
Best price available
Not interested in changing
No other options
Most reliable service available
Limited Other Options
9. What service package do you currently pay for?
0 - 5 Mbps
5 - 10 Mbps
10 - 25 Mbps
25 - 50 Mbps
50 - 100 Mbps
100+ Mbps
Gigabit (A Gigabit is 1000 Megabits(Mbps))
I don't know
10. How satisfied are you with the speed and reliability of your current Internet service?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
11. How important is a redundant or second Internet connection to your business?
Not important
Somewhat important
Neutral
Important
Very important
12. Please select all that apply to your current Internet provider:
Cannot rely on service
Slow or poor technical support
Price is unreasonable for the service I receive
Poor customer service
The speed I want is not available at my business location
I am satisfied with my current internet provider
13. Check all items you use the Internet for now:
Email/VoIP Internet phone (Vonage, Skype, etc.)
Communication between headquarters and remote sites
Online Backup (files, photos, music, company data)
Transfer large files
Monitor / control security, alarms, health, processes, etc.
Processing credit card / debit card transactions
Ordering / managing inventory
Maintaining a Web presence, blog
Smart TV/Social Media (Facebook, LinkedIn, Google+, Instagram)
Receiving and processing online orders
Cloud-based business, accounting or other services
Other
If other (use)
14. Who is your internet service provider?
Verizon
CenturyLink
Comcast/Xfinity
Frontier
Armstrong Utility
Atlantic Broadband
Crowsnest
Cove Air
In The Stix
Satellite Internet
Morgan Wireless
Other
If other, what provider:
15. What kind of telephone service do you have?
Landline only, no cellphone service
Cellphone service only
Landline and cellphone service
16. Do you or your employees uses a VPN (Virtual Private Network) to obtain remote access for your work or to a company network?
Yes
No
I don't know
17. Do you or your employees need or want to work from home?
No
It would be nice, but it is not important
Occasionally
Very important occasionally
Very important on a consistent basis
18. Does limited Internet access at employees' residences impact your business?
Yes
No
19. Do the existing Internet options impact your business's decision to relocate or stay in your current location?
Yes
No
If yes, briefly state why:
20. Are you interested in faster/more reliable internet service?
Yes
No
21. Should your County government help facilitate better broadband services and more affordable services?
Yes
No
22. Any other comments?