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Wythe County Business
Submitted by
Design Nine Inc.
on Tue, 11/17/2020 - 09:37
Survey Information and Instructions
Wythe County has asked Design Nine to conduct a broadband survey to identify areas of need and to help bring better and more affordable broadband service to all homes and businesses. Your participation in this survey is extremely important, as it will help develop the business case to bring better Internet to Wythe County. The results will help determine where the need is greatest. Your response is confidential.
Business Name
Street Address
Please supply your full street address with street or road number.
City
State
Zip Code
1. Select the items you agree with below:
Yes
No
My business needs better landline telephone service
My business needs better landline telephone service - Yes
My business needs better landline telephone service - No
My business needs better cellular telephone service
My business needs better cellular telephone service - Yes
My business needs better cellular telephone service - No
My business needs better Internet/data service
My business needs better Internet/data service - Yes
My business needs better Internet/data service - No
I need better Internet for Covid-19 work and/or study from home
I need better Internet for Covid-19 work and/or study from home - Yes
I need better Internet for Covid-19 work and/or study from home - No
Downtown areas of the county need free WiFi for visitors
Downtown areas of the county need free WiFi for visitors - Yes
Downtown areas of the county need free WiFi for visitors - No
We are satisfied with all of our services
We are satisfied with all of our services - Yes
We are satisfied with all of our services - No
2. How important do you think Internet technology will be for the success of your business over the next five years?
Not important
Somewhat important
Neutral
Important
Very important
3 (a) - Total Number of Employees
1-10
11-40
41-80
81-150
Over 150
3 (b) Total Number of Internet Users
1-10
11-40
41-80
81-150
Over 150
4. If you are a business, what type? (select all that apply)
Retail / Wholesale
Professional / Office
Government
Educational
Medical
Non-Profit
Restaurant / Food Services
Communications / Technology
Agriculture / Forestry
Manufacturing
Construction / Maintenance / Repair
Other (Please Specify Below)
If other (what type)?
5. Is this a home-based business?
Yes
No
6. How much do you pay now for Internet access each month?
No Internet
$0 to $100
$101 to $150
$151 to $300
$301 to $500
$501 to $1000
$1001 to $5000
$5000+
I don't know
7. Are you satisfied with what you pay for Internet service?
Yes
No
8. What type of Internet access do you have?
Dial-up
DSL line
Fiber
Cable modem
Cellular wireless
Satellite
I don't Know
Wireless broadband provider
Other (Please Specify Below)
If other (what type)?
9. Based on the type of Internet connection you selected above, why do you still have it? (select all that apply)
Too expensive to change
Best price available
Not interested in changing
No other options
Most reliable service available
Limited Other Options
10. What is the speed of your Internet connection? You can check your speed for free at Speedtest.net.
Dial-up only
56 - 512 kbps
512 kbps - 1 Mbps
1-5 Mbps
5-10 Mbps
10-50 Mbps
50-100 Mbps
100+ Mbps
Gigabit
I don't know
You can check your speed for free at
speedtest.net
11. How satisfied are you with the speed and reliability of your current Internet service?
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
12. How important is a redundant or second Internet connection to your business?
Not important
Somewhat important
Neutral
Important
Very important
13. Please select all that apply to your current Internet provider:
Cannot rely on service
Slow or poor technical support
Price is unreasonable for the service I receive
Poor customer service
The speed I want is not available at my business location
I am satisfied with my Internet provider
14. Check all items you use the Internet for now:
Email
Communication between headquarters and remote sites
VoIP Internet phone (Vonage, Skype, etc.)
Provide free WiFi service to customers
Online Backup (files, photos, music, company data)
Transfer large files
Monitor / control security, alarms, health, processes, etc.
Processing credit card / debit card transactions
Ordering / managing inventory
Maintaining a Web presence, blog
Social Media (Facebook, LinkedIn, Twitter, Instagram)
Receiving and processing online orders
Cloud-based business, accounting or other services
Smart TV
Other
If other (use)
15. Who is your internet service provider?
CenturyLink
Shentel
Citizens Coop
Comcast/Xfinity
Wireless Internet
Sunset/Optinet
Cellphone hotspot
Satellite Internet
Other
16. What kind of telephone service do you have?
Landline only, no cellphone service
Cellphone service only
Landline and cellphone service
17. Do you or your employees uses a VPN (Virtual Private Network) to obtain remote access for your work or to a company network?
Yes
No
I don't know
18. Do you or your employees need or want to work from home?
No
It would be nice, but it is not important
Occasionally
Very important occasionally
Very important on a consistent basis
19. Does limited Internet access at employee's residence impact your business?
Yes
No
20. Do the existing Internet options impact your business's decision to relocate or stay in the County?
Yes
No
If yes, briefly state why:
21. We are interested in fiber delivered Internet service.
Yes
No
22. Should the County government facilitate better broadband services and more affordable services?
Yes
No
23. Any other comments?