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Wythe County Residential
Submitted by
Design Nine Inc.
on Tue, 11/17/2020 - 09:37
Survey Information and Instructions
Wythe County has asked Design Nine to conduct a broadband survey to identify areas of need and to help bring better and more affordable broadband service to all homes and businesses. Your participation in this survey is extremely important, as it will help develop the business case to bring better Internet to Wythe County. The results will help determine where the need is greatest. Your response is confidential.
Street Address
Please provide your full street address with street or road number.
City
State
Zip Code
Name (Optional)
Please provide your full name (Optional)
1. Select the items you agree with below:
Yes
No
I need better landline telephone service
I need better landline telephone service - Yes
I need better landline telephone service - No
I need better cellular telephone services
I need better cellular telephone services - Yes
I need better cellular telephone services - No
I need better Internet/data service
I need better Internet/data service - Yes
I need better Internet/data service - No
I need better Internet for Covid-19 work from home
I need better Internet for Covid-19 work from home - Yes
I need better Internet for Covid-19 work from home - No
I need free WiFi while visiting downtown
I need free WiFi while visiting downtown - Yes
I need free WiFi while visiting downtown - No
I am satisfied with all my services
I am satisfied with all my services - Yes
I am satisfied with all my services - No
2-A. Adults in Household
1
2
3
4
5
6
7+
2-B. K-12 Students in Household
1
2
3
4
5
6
7+
2-C. College Students in Household
1
2
3
4
5
6
7+
2-D. How many Internet users in the household?
1
2
3
4
5
6
7+
3. How important is Internet access to you or your household?
Very important
Somewhat important
Not important
No opinion
4. For your household, how much do you spend each month for local and long distance telephone , TV, and/or Internet? Do NOT include cell phones.
$50 or less
$50 to $75
$75 to $100
$100 to $150
$150 to $200
More than $200/month
5. How much do you pay now for at home Internet access each month?
No Internet
I only use free hotspots
$10 to $20
$21 to $40
$41 to $60
$61 to $80
More than $80/month
I don't know
6. What type of Internet do you have at home?
Dial-up
DSL line
Fiber
Cable modem
Satellite
Cellular wireless
I don't know
Wireless ISP
No Internet
Other (Please Specify Below)
If other (what type)?
7. Based on the type of Internet connection you selected above, why do you still have it? (select all that apply)
Too expensive to change
Not interested in changing
Best price available
No other options
Most reliable service available
Limited other options
Still in contract
8. How many devices (for example computers, cellphones, smart speaker, smart TVs) connect to the Internet in your household?
1-4
5-8
9-12
12-15
16+
9. What is the speed of your Internet connection? You can check your speed for free at speedtest.net.
Dial-up or any service less than 1 Mbps download
Less than 10 Mbps download
Between 10 Mbps and 25 Mbps download
Between 25 Mbps and 100 Mbps download
Greater than 100 Mbps download
I don't know
You can check your speed for free at
speedtest.net
10. Select the items you agree with below:
Yes
No
I have trouble loading pictures to my social media account(s)
I have trouble loading pictures to my social media account(s) - Yes
I have trouble loading pictures to my social media account(s) - No
I have trouble viewing online videos/lectures/movies/tv shows
I have trouble viewing online videos/lectures/movies/tv shows - Yes
I have trouble viewing online videos/lectures/movies/tv shows - No
I have trouble using the Internet when others are using it
I have trouble using the Internet when others are using it - Yes
I have trouble using the Internet when others are using it - No
I have trouble using FaceTime, Skype, or other video chats
I have trouble using FaceTime, Skype, or other video chats - Yes
I have trouble using FaceTime, Skype, or other video chats - No
I do not have trouble performing any of these activities
I do not have trouble performing any of these activities - Yes
I do not have trouble performing any of these activities - No
11. How satisfied are you with the speed and reliability of your Internet service?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
12. Check all items you use the Internet for now:
Email
Access news and current events
Learn about Covid-19 pandemic issues and information
Homework / Schoolwork / Distance Learning
Work from home during Covid-19 pandemic
Download or listen to music or audio books online
VoIP Internet phone (Vonage, Skype, FaceTime, etc.)
Online Backup (files, photos, music)
Telemedicine, telehealth
Online gaming
Social media and social networking (e.g. Facebook, Instagram, etc.)
Shopping
Online banking
Home security (e.g. video doorbells, security cameras, etc.)
Smart speakers (e.g. Alexa, Echo Dot, Google Assistant, Homepod)
TV and streaming video (e.g. Netflix, Hulu, Amazon, Disney+, etc.)
Other
If other (use)
13. High speed, affordable Internet influences where I choose to live?
Yes
No
14. Does anyone in your household use / need the Internet to complete school assignments, distance learning, or job training course work?
Yes, several times a week
Yes, at least once a week
Yes, at least once a month
No
15. Who is your Internet service provider?
CenturyLink
Shentel
Citizens Coop
Comcast/Xfinity
Wireless Internet
Sunset/Optinet
Cellphone hotspot
Satellite Internet
Other
16. Do you have data limits (caps) on your current Internet service?
Yes
No
17. If you have data caps, have you exceeded those caps?
Yes
No
I don't know
18. Do you work from home?
I am self employed and work part time from home
I am self employed and work full time from home
I work part time at home for my employer
I work full time at home for my employer
I need nights and weekends access for my job
I never work from home
I would if I had better Internet at home
I am retired and do not work from home
19. We are interested in fiber delivered Internet service.
Yes
No
20. Should the County government facilitate better broadband services and more affordable services?
Yes
No
21. Any other comments?